Term and Conditions

1. Website Usage and Account

1.1 Eligibility

To use our website and make purchases, you must be at least 18 years old or have parental consent. By placing an order, you confirm that you meet these requirements.

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

1.3 User Conduct

You agree not to use our website for any unlawful purpose or in any way that might harm, disable, or overburden the site. You may not attempt to gain unauthorized access to any part of the website.

2. Products and Services

2.1 Product Descriptions

We take great care to ensure our product descriptions, images, and specifications are accurate. However, slight variations in color or design may occur. If a product you receive differs significantly from its description, please contact us immediately.

2.2 Product Availability

All orders are subject to product availability. If an item is out of stock after you place your order, we will notify you and provide options for substitution or cancellation.

2.3 Services

We offer worldwide shipping (with the exception of some Asian countries and remote locations) and accept returns within 15 days of delivery for eligible items.

3. Orders and Payment

3.1 Order Process

When you place an order, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason. Order acceptance occurs when we send you a shipping confirmation email.

3.2 Pricing

All prices are listed in US dollars and are subject to change without notice. We are not responsible for typographical errors in pricing. If we discover an error in the price of an item you have ordered, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method.

3.4 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping – For orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Times

Delivery times are estimates and may vary, especially during peak holiday seasons. We are not responsible for delays caused by shipping carriers or customs.

4.3 International Orders

International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in our product prices or shipping costs.

4.4 Risk of Loss

All items purchased from our store are delivered by a third-party carrier. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Exchanges

5.1 Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be:

• In original condition with all tags attached
• Unused and in original packaging
• Accompanied by the original receipt or order confirmation

5.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Candles, Candle Holders, Candle Lamps & Candle Rings (for hygiene reasons)
• Artificial Snow (due to chemical composition)
• Opened or used Battery Operated decorations
• Animated & Musical items that have been removed from original packaging
• Personalized or custom-made items

5.3 Return Process

To return an item:

1. Submit a return request to our customer service within 15 days of receiving your order
2. Receive authorization with a Return Authorization Number and instructions
3. Package the item securely in its original packaging with all accessories
4. Mail the package to our return address using a trackable shipping method

5.4 Refunds

Once we receive and inspect your return:

• Processing time: 3-5 business days
• Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Timeline: 5-10 business days for the refund to appear on your statement

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

5.5 Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Northlight Sale Store or our content suppliers and is protected by international copyright laws. The compilation of all content on this site is our exclusive property.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission. Northlight Sale Store and our logo are trademarks that may not be used in connection with any product or service without our prior written consent.

7. Limitation of Liability

Northlight Sale Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the site or products.

Our total liability for any claim related to your use of the site or purchase of products shall not exceed the amount you paid for the product(s) in question.

We make no warranties, express or implied, with respect to the products beyond the descriptions provided on our website and our return policy.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the site after any changes indicates your acceptance of the new Terms and Conditions.

11. Contact Information