At Northlight Sale Store, we want your Christmas shopping experience to be as magical as our decorations. While we strive to ensure every Advent Calendar, Alpine Tree, and Angel meets your expectations, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as joyful and straightforward as our holiday decorations.

Return & Exchange Eligibility

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be:

  • In original condition with all tags attached
  • Unused and in original packaging
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Candles & Candle Rings (for hygiene reasons)
  • Artificial Snow (due to chemical composition)
  • Opened or used Battery Operated decorations
  • Animated & Musical items that have been removed from original packaging
  • Personalized or custom-made items

Return Process

1 Submit Return Request: Contact our customer service within 15 days of receiving your order using the template below.
2 Receive Authorization: We’ll respond within 2 business days with a Return Authorization Number and instructions.
3 Package Your Item: Securely pack the item in its original packaging with all accessories.
4 Ship Your Return: Mail the package to our Queens address using a trackable shipping method.

Important Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we’ll ship the replacement product. If the exchanged item has a different price, we’ll process a refund or charge for the difference.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Northlight Sale Store Customer Service Team,


I would like to request a [return/exchange] for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Order]

Item(s) to Return/Exchange: [Product Name(s)]

Reason for Return/Exchange: [Please describe the reason]

Preferred Resolution: [Refund / Exchange for (specific product)]

Please provide instructions on how to proceed with the return/exchange.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If your Artificial Christmas Tree, Artificial Garland, or any other item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement at no additional cost to you.

Christmas Joy Guarantee: We’re committed to helping you create magical holiday memories. If you have any issues with your Northlight Sale Store products, don’t hesitate to reach out. Our customer service team is here to make your Christmas decorating as joyful as the season itself!

Return Address:
Northlight Sale Store
4628 Alfred Drive
Queens, US 11413

For any questions about our returns and exchanges policy, please contact us at [email protected].