FAQ

We specialize in high-quality Christmas decorations including Advent Calendars, Alpine Trees, Angels, Animals, Animated & Musical decorations, Artificial Christmas Trees, Garland, Snow, Wreaths, Battery Operated items, Beaded Garland, Bells, Bows & Ribbons, Candle Holders, Candle Lamps, Candle Rings, Candles, and Candy-themed decorations.

Our store is perfect for Christmas enthusiasts, holiday decorators, gift shoppers, and anyone looking to create magical Christmas memories. Whether you’re a last-minute shopper or planning ahead, we offer solutions for every holiday decorating need.

Yes, we are an authorized Northlight retailer offering genuine Northlight Christmas decorations known for their quality and magical appeal.

Absolutely! We have a dedicated category for Animated & Musical decorations that will bring extra magic to your holiday displays.

Yes, our artificial Christmas trees are designed for easy setup and storage, making your holiday decorating stress-free and enjoyable.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders and save your preferences for future shopping.

Orders can only be modified or cancelled within 2 hours of placement. After this window, your order enters our processing system and cannot be changed. Please contact us immediately if you need to make changes.

Once your order ships, you’ll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.

Currently, we don’t offer payment plans. All orders must be paid in full at the time of purchase.

We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: Free on orders over $50 via EMS (15-25 days after dispatch)

All orders require 1-2 days for processing before dispatch from our facility in Queens, New York.

Yes, we ship globally! However, please note that some areas in Asia and remote locations may be excluded from delivery. Our checkout system will automatically confirm if we can deliver to your address.

We recommend ordering at least 3-4 weeks before you need your decorations, especially if choosing Free Shipping. For last-minute needs, select Standard Shipping for faster delivery.

We’re currently offering 40% OFF and Free Shipping for an even more magical holiday shopping experience!

We offer a straightforward return policy. You may return items within 15 days of receipt for a full refund or exchange.

Please contact our customer service team at [email protected] to initiate a return. Include your order number and the items you wish to return.

Customers are responsible for return shipping costs unless the return is due to our error or defective products.

Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.